Cain & Co. Bookkeeping Services is the UK’s first ISO9001 Certified Bookkeeper (we think!)

We’ve checked and double checked – and we seem to be the UK’s first and only Bookkeeper to have undertaken the ISO 9001 Quality Management certification. It’s a globally recognised certification scheme that asks you to evidence how your business implements, improves, monitors and maintains standards of managing their business operations.

We’ve spent a lot of time last year working on it because we wanted to:

• Have our comprehensive customer handbook and policies officially recognised
• Audit our 35-point checklist
• Show our commitment to top quality customer service
• Better understand customer need & expectation – to make sure we are offering all we can
• Streamline our processes to ensure maximum efficiency
• Implement monitoring and control methods
• Offer the best service to our clients

For our clients, it means:

• We offer a very competitive service
• We’re customer-focused and led
• Their Bookkeeping is completed systematically and smoothly
• Deadlines are met
• Data protection is monitored and controlled
• Our team is organised and methodical
• Risk is identified and reduced
• We monitor customer feedback to improve
• We’re focused on process – to offer a smooth and efficient service
• We’re always working to objectives that improve what we do for them
• All training is current and renewed on time

What does it mean for the accountants we provide Bookkeeping to?

• Our standards are high when we look after their clients
• Confidence in our work can be solid
• Our processes are the best they can
• We’re monitoring what we offer
• We regularly look for areas of improvement
• Risk is identified and reduced
• Data is safe
• Training is up-to-date
• Deadlines are always known and met

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FIND OUT MORE    VIEW ISO9001 CERTIFICATE    READ CLIENT REVIEWS